Site Index 360°
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All insights →Consulting, services and about
Explore consulting services, professional background and contact information.
- Business Review 360° — SME Diagnosis and Action PlanPageOpen page
- Why trust Luís Valente 360°? — experience and approachSectionOpen page
- 5 Business Challenges for SMEsPageOpen page
- Book an Exploratory Conversation (20–30 minutes)PageOpen page
- SME Strategic Diagnostic — 90-Day Action PlanPageOpen page
- Consulting for Local Businesses and SMEsPageOpen page
- About me — experience and backgroundPageOpen page
- Business consultingPageOpen page
- Consulting servicesPageOpen page
- Contact and initial conversationPageOpen page
- Financial analysis for management decisionsPageOpen page
- Home — Luís Valente 360°PageOpen page
- Management consultingPageOpen page
- Mission and ValuesPageOpen page
- Privacy policyPageOpen page
- Sales strategy and managementPageOpen page
- Experience and ResultsPageOpen page →
- Learning and Consulting PathwaysPageOpen page
- Professional testimonials — 15 LinkedIn recommendationsPageOpen page
Compare free assessment, professional diagnostic and consulting
Experience and results: educational examples
Three clearly labelled fictional business scenarios, showing analytical methods.
Marketing and sales
Commercial strategy, growth, customers, brands and conversion.
- AIDA: Applying Attention, Interest, Desire and Action in SalesArticleOpen page
- Brand Personality: Why Some Brands Build Bonds Beyond the ProductArticleOpen page
- Emotional Intelligence in Marketing and Sales: Understanding People to Build Valuable RelationshipsArticleOpen page
- How to Align Marketing and Sales: Two Teams, One CustomerArticle / sectionOpen page
- How to Build a Sales Strategy for an SMEArticleOpen page
- How to Increase Sales Without Cutting PricesArticleOpen page
- Marketing and Sales — article archiveArticleOpen page
- The BCG Matrix in 2026: Is It Still Useful for Products and Brands?ArticleOpen page
- Why Do Businesses Lose Customers?ArticleOpen page
Business strategy and management
Planning, value proposition, positioning and business decisions.
- Cost Reduction for SMEs: Improve Efficiency Without Sacrificing QualityArticleOpen page →
- Scalability vs Growth: How Do You Know When Your SME Is Ready?ArticleOpen page →
- Strategic Planning Under Uncertainty: How SMEs Can AdaptArticleOpen page →
- Research & AnalysisPageOpen page
- Sales growth without profit growth: a margin analysisPageOpen page
- Why improving conversion may outperform generating more leadsPageOpen page
- Customer retention: the financial effect of reducing churnPageOpen page
- Business Strategy and ManagementArticle / sectionOpen page
- Growth or Profitability: How Should a Business Decide?ArticleOpen page
- How to Build a Value Proposition Customers RecogniseArticleOpen page
- Insights — all topicsArticle / sectionOpen page
- Why Do Corporate Strategic Plans Fail?ArticleOpen page
Financial analysis and profitability
EBITDA, costs, margins, profit and break-even sales.
- Beyond EBITDA: 8 Financial Metrics Every SME Manager Should TrackArticleOpen page
- EBITDA: What It Is and Why It Is Not CashArticleOpen page
- Financial AnalysisArticle / sectionOpen page
- How to Calculate Break-even SalesArticleOpen page
- Revenue, Margin and Profit: Why More Sales Do Not Always Mean More ProfitArticleOpen page
KPIs, metrics and performance
Management indicators, dashboards, SMART objectives and monitoring.
- 10 KPIs Every SME Should TrackArticleOpen page
- How to Build a Management Dashboard in ExcelArticleOpen page
- Management Indicators — article archiveArticleOpen page
- Management Metrics: Where Should You Start?Article / sectionOpen page
- Performance Management: Setting Objectives, Monitoring Results and Developing TeamsArticleOpen page
- SMART Objectives: Defining Clear Targets, Managing Goals and Evaluating PerformanceArticleOpen page
Leadership and teams
Leadership, emotional intelligence, people management and development.
- High-Performance Leadership: How to Move from Boss to Team LeaderArticleOpen page
- The Hidden Cost of Employee Turnover: How SMEs Can Retain TalentArticleOpen page
- Emotional Intelligence: A Skill That Makes a Difference in LeadershipArticleOpen page
- How to Lead Sales Teams With Clear Objectives and MetricsArticleOpen page
- LeadershipArticle / sectionOpen page
- Leadership: Charisma or a Learned Skill?ArticleOpen page
- Personal and Professional Development: How to Improve Your SkillsArticleOpen page →
Free guides and business plans
Twelve guides, business planning and the NATIVA practical example.
- Complete Business Plan Example: NATIVAGuideOpen page
- Free management and business guidesGuideOpen page
- Guide: Branding and Brand PositioningGuideOpen page
- Guide: Business Planning — Complete GuideGuideOpen page
- Guide: Business Plans for Small Local BusinessesGuideOpen page
- Guide: Complete Business Plan — NATIVA Case StudyGuideOpen page
- Guide: How to Build a Sales Forecast — Practical Excel GuideGuideOpen page
- Guide: How to Define Effective Market PositioningGuideOpen page
- Guide: How to Improve Business ProfitabilityGuideOpen page
- Guide: How to Increase Sales and Win More CustomersGuideOpen page
- Guide: Market AnalysisGuideOpen page
- Guide: Three Essential Management ToolsGuideOpen page
- Guide: Unique Selling Proposition (USP)GuideOpen page
- Guide: What Are KPIs For?GuideOpen page
- How to Build a Sales ForecastGuideOpen page
- How to Create a Business Plan in 15 StepsGuideOpen page
Tools and business assessment
Free calculators and the 360° Business Assessment.
Practical business case studies
Fictional examples of business management and profitability decisions.
- Improving Sales Conversion Without Cutting PricesCase studyOpen page
- Opening a Second Shop? Evaluating an Expansion OpportunityCase studyOpen page
- Practical Business Consulting Case StudiesCase studyOpen page
- Reducing Delays and Improving Operations in an SMECase studyOpen page
- Why Does Profitability Fall When Revenue Grows?Case studyOpen page
- Simulated case: improving B2B conversion without price cutsSimulationOpen page
- Simulated case: improving retail margins and releasing working capitalSimulationOpen page
Reflections and inspiration
Ideas and reflections on strategy, values and leadership.
Expert videos and talks
Selected conferences and interviews with business-oriented commentary and related reading.
A–Z index
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Put analysis into practice
Explore management tools and business examples or request an initial conversation.
Contact and enquiry follow-up
Request an initial conversation, select your area of interest and optionally indicate your preferred timeframe.
Open the contact formManagement Education — 10 programmes
Executive courses, postgraduate education and MBAs in Portugal and internationally.
View the catalogue, filters and selection criteria
- Postgraduate Programme in Business Management — ISEG Executive Education
- Executive Postgraduate Programme in Sales Management — Porto Executive Academy (ISCAP)
- Executive MBA — Iscte Executive Education
- Artificial Intelligence for Value Creation — ISEG Executive Education
- Executive MBA — Porto Business School
- Management Essentials — Harvard Business School Online
- Leading Organisations in Disruptive Times — INSEAD
- Artificial Intelligence: Implications for Business Strategy — MIT Sloan Executive Education
- Oxford Executive Leadership Programme — Oxford Saïd Business School
- Global MBA — IE Business School
